At Tineco Official Store, your personal information will only be used as described in this Privacy Policy and our Terms of Use. Tineco owns information collected on this site and will never sell or rent this information. We will not share it in ways different from what is described in this statement unless you authorize us to do so. 

Information We Collect

We collect the information that you share with us, including:

• Personal Information: "Personal Information" is information that can personally identify you, such as your name, email address and telephone number. We maintain one or more databases to store your Personal Information and may retain it as reasonably required to serve you and operate the Site. Personal Information that we collect depends on how you use the Site. Providing your Personal Information to us is your choice. If you choose not to provide us with certain Personal Information, you may not be able to take advantage of certain features of the Site;
• General Information: When you visit the Site, we may collect various categories of general non-personal information ("General Information"). General Information includes browser information, operating system information, device information, TCP-IP address and the date, time, length of stay and specific pages accessed during your visits to the Site. 
• Internet Usage Information: We may collect information that your browser sends whenever you use our Services or when you access the Services by or through a mobile Device (“Internet Usage Information”). This Internet Usage Information may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Services that you visit, the time and date of your visit, the time spent on those pages, unique Device identifiers and other diagnostic data. When you access the Services by or through a mobile Device, this Internet Usage Information may include information such as the type of mobile Device you use, your mobile Device unique ID, the IP address of your mobile Device, your mobile operating system, the type of mobile Internet browser you use, unique Device identifiers and other diagnostic data.
• Location Information: We may use and store information about your location if you give us permission to do so (“Location Information”). We use this Information to provide features of our Services, to improve and customize our Services. We also collect your computer or mobile Device’s source IP address, which may disclose the location of your computer or mobile Device at the time you access our Website. While you can always decide not to share information about your location with us, you must agree to provide certain types of location information if you want to use our Services. You can enable or disable location Services when you use our Services at any time, through your computer or mobile Device settings.

Automatically Collected Information

• Device Signals: We collect information that your smartphone, tablet, or personal computer (“Device”) sends out or receives to tailor the Services to our users in different regions, such as: geo-location and IP addresses. You can enable and disable communicating such information to Us by adjusting your Device security and privacy settings.
• Properties and Operations: We collect certain information from and about your smartphone, such as: number, model, hardware and software version, signal intensity, Internet Protocol (IP) addresses, and other information.
• Analytics Information: We may collect analytics data or use third-party analytics tools to help us measure traffic and usage trends for the Websites and to understand more about the demographics of our users.]

Cookies and IP Addresses

Tineco is firmly committed to our customers' privacy. When you use our site, we use your IP address to help diagnose problems with our server and provide a better web experience. Your IP address is used to help identify you and your shopping cart and gather general demographic information. We use cookies to keep track of your shopping cart and for other purposes like personalizing the site. Cookies are a small piece of information stored by your internet browser to your computer's hard drive. Your browser is usually set up to initially accept cookies. If you set your browser to reject cookies, the Site will not be able to recognize your cart, your account, or any personalization. We do not and cannot use cookies to gather your confidential information that may be stored on your hard drive. Tineco may also use web beacons as a means to deliver us cookies in order to determine whether and how many times our web pages have been browsed.

External Links

This site may contain links to other websites. Tineco is not responsible for the privacy practices or the content of other sites.

Your Personal Information
Our site uses forms for you to request information, products and services. We collect your contact information, including, but not limited to, name, addresses, email addresses, phone numbers, and financial information. Collected information is used for the benefit of Tineco to send information to customers about orders, to fulfill orders, to process and collect payments, to send marketing materials about our company and promotional deals, and to contact customers about orders when necessary. Demographic and profile data is also collected at our sites. We use this data to tailor your experiences at our site, to show you content that we think you might be interested in, and to display the content according to your preferences. Tineco retains Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

Children’s Information

Our Site is intended for audiences above 13 years old.  Our Site is not directed to children of 13 and under (or a similar minimum age prescribed by the relevant jurisdiction).  We do not knowingly collect personal information from children under 13.

If you become aware that a child has provided us with personal information without the consent of the parent or guardian, please contact us.  If we become aware that a child under 13 has provided us with personal information without parental consent, we will take steps to remove such information and terminate the child's user account.

Third-Party Service Providers
In order to provide you with specific services supported by a third party, we may employ a third party to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, providing marketing assistance such as tailoring content on our sites and serving ads on our behalf, providing search results and links, and processing credit card payments. They may have access to your personal information needed to perform their functions, but may not use it for other purposes. Customer information is considered to be an asset of Tineco and as such may be transferred to another company as part of an acquisition of Tineco.

Modifying or Deleting Your Personal Information
If you would like to modify or delete your Personal Information, please contact us here with clear instructions about what you would like to be modified or deleted. We will respond to your request promptly.

Changing Your Subscription Preferences
If you tell us that you do not want us to use your Personal Information to contact you, Tineco will respect your wishes. If you are a registered user, you may change your preferences to receive or not to receive email or other communications from us by logging in to your account and indicating those preferences on the "My Account" section.

You may also instruct Tineco to stop sending you emails, newsletters or other information by following the ‘unsubscribe’ instructions provided in the email. Tineco may, however, continue to use your Personal Information to contact you to service your account or as otherwise authorized by law. Please note that if you use more than one name or e-mail address when communicating with Tineco or using the Service, you may continue to receive communications from Tineco to any name and/or email address not specified in your opt-out request.

Information Retention

Unless required specifically by applicable laws or regulations, we will only retain your personal information for the period necessary for achieving the purpose of processing.

We will retain your personal information for the period necessary for achieving the purposes stated in this Privacy Policy or specific personal information notice (if applicable). For example, during the period of providing our services to you (i.e., prior to deactivation of your account), we will continuously retain your personal information. To be in accordance with tax , insurance and other requirements under the laws and regulations of that business location, we may keep information such as driver’s registration, order, complaint as long as necessary from the date of your account deactivation, . We will timely delete or anonymize your personal information after the expiration of the aforementioned retention period.

Information Security

We have instituted reasonable safeguards to help ensure that information collected is secure. We also take reasonable steps to ensure that third parties who work with us to make the Site (including the software, applications and services provided on the Site) available to you agree to protect personal information that they must access in order to serve you and to honor your preferences about contacts you receive.

When you send or otherwise transmit your sensitive information (such as your credit card number) to or though the Sites, your sensitive information is encrypted and protected with SSL, the current industry-standard encryption protocol. When you are on an SSL-protected page, a picture of a closed lock appears at the bottom or top of some web browsers. Another way to tell if you are on a secure page is to check the URL or address of the page. (Look in the address box or right-click on the page and select "Properties".) These secure SSL-encrypted pages have URLs that start with "https://" instead of "http://".

Please understand, however, that it is possible for third parties to access information despite our efforts. Without limiting the terms of our Terms of Use and this Privacy Policy, you understand that we do not guarantee that your use of the Site and/or information provided by you will be private or secure and we are not responsible or liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of the Site. You also understand that any information provided by you or collected by us or our agents in connection with your use of the Site will be used in the manner described in our Terms of Use. Please do not use the Site if you do not agree to the terms and conditions described in this Information Security section. 

International Information Transfers

Some recipients of your personal information are located outside your country or have offices in countries where data protection laws may provide a different level of protection than the laws in your country. When transferring personal data to such recipients, we provide appropriate safeguards.

We will only transfer your personal information from the European Economic Area (EEA) to third countries, i.e. countries outside the EEA, on the basis of appropriate safeguards. Third countries providing an adequate level of data protection according to the European Commission currently include Andorra, Argentina, Canada (for companies covered by the Personal Information Protection and Electronic Documents Act), Switzerland, the Faroe Islands, Guernsey, the State of Israel, the Isle of Man, Japan, Jersey, New Zealand and Uruguay. Recipients in the USA can be partially certified according to the EU-U.S. Privacy Shield, so that appropriate safeguards for an international data transfer exist. In other cases, we provides the necessary safeguards, e.g. through the conclusion of data protection contracts adopted by the European Commission (e.g. standard data protection clauses (2010/87/EU, 2001/497/EC or 2004/915/EC)) with the recipients, or through other measures provided for by law. A copy of the documentation of the measures taken by us is available on request.]

Changes to our Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices from time to time by posting the changes on our Site. When we post modifications to this Privacy Policy, we will revise the "effective date" at the top of this Privacy Policy. The modified Privacy Policy will be effective immediately upon posting on the Site. Your continued use of the Site after the posting of the modified Privacy Policy constitutes your agreement to abide and be bound by it. If we make any changes that significantly affect your rights, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. If you object to any modification, your sole recourse is to stop using the Site.

Legal Disclaimer

We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or to comply with a legal process served on our website.